Worldwide Shipping
We ship internationally with reliable carrier partners.
Worldwide Delivery
Shipping & Returns
We take great care in preparing, packaging and delivering your Thuya Heritage piece safely to your door, wherever you are in the world.
Secure Packaging
Each piece is carefully protected and prepared for transit.
Tracked Delivery
Tracking details are provided once your order is dispatched.
Free Shipping Over $200
Enjoy free worldwide shipping on qualifying orders over $200.
Ready-Made Orders
Ready-made pieces are prepared for dispatch as quickly as possible. You will receive confirmation and tracking information once your order leaves our workshop.
Custom Orders
Custom pieces are handcrafted especially for you. Production timing is confirmed before payment, and we keep you updated throughout the process with workshop progress.
Shipping Partners
We select the most appropriate carrier based on destination, parcel size and delivery requirements. Our regular partners may include DHL, UPS, Aramex and Amana.
DHLUPSARAMEXAMANA
Tracking Your Order
Once your order ships, we send a tracking number so you can follow its journey until delivery.
Returns & Exchanges
Eligible ready-made items may be returned according to our published return policy. Custom-made pieces are reviewed separately because they are produced to approved specifications.
Read Refund Policy →Damaged or Defective Items
If your piece arrives damaged, contact us promptly with clear photos of the item and packaging so we can review the situation and assist you.
Duties & Taxes
International orders may be subject to customs duties or import taxes imposed by the destination country. These charges, where applicable, are the customer’s responsibility.
Need Help?
Need help with shipping, delivery or a return? Open a pre-filled email and add your order number or message before sending.
Email Support →
Your Piece, Our Promise
Contact Us →
Handled with care from Morocco to your home.
Every Thuya Heritage shipment is prepared with the same attention we give to the piece itself.